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At MULGARO, we prioritise your satisfaction and aim to ensure a seamless shopping experience. If you’re not completely happy with your purchase, we’re here to help.

Returns

• Items can be returned within 14 days of receiving your order.

• To qualify for a return:

• The item must be unused, in its original condition, and include all original packaging.

• Proof of purchase or receipt must be provided.

• Personalised or custom-made items cannot be returned unless faulty.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and the amount will be automatically credited to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the item is defective or damaged during transit.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at MULGARO.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Final sale items

• Personalised jewellery

How to Start a Return

1. Contact us at hello@mulgaro.store or Line @mulgaro Tel. 02073577995  to initiate a return.

2. Include your order number and details about the item you wish to return.

3. Our team will provide instructions on how and where to send your item.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Shipping Costs for Returns

• Customers are responsible for the return shipping costs unless the return is due to a defective or damaged product.

• We recommend using a trackable shipping method to ensure your returned item is received.

For any questions or concerns, don’t hesitate to contact us at hello@mulgaro.store or Line @mulgaro.