FAQ

Where are you based?
We are proudly based in London, where every order is thoughtfully packed and shipped from.

How long does shipping take?
UK orders usually arrive within 2–5 working days.
International orders may take up to 10 working days, depending on your location and local customs.

Do you ship internationally?
Yes - we offer worldwide shipping. Rates are calculated at checkout based on your region.

Is every bag really handmade?
Yes. Each Sira is crafted entirely by hand, using slow, traditional techniques. No machines - just time, care, and craftsmanship.

Will my bag look exactly like the one in the photo?
Not exactly. Each Sira is one of a kind. Natural variations in fibre, tone, and texture are part of what make your piece truly unique.

Can I return my order?
If you’re not completely happy, please email us within 14 days of receiving your order. Returns must be unused and sent back in original condition and packaging.

Do you offer custom orders?
Yes, we do. We’re happy to create bespoke pieces. Please email us with your ideas - we’d love to bring them to life.

Need more help?
We’re always here.
Email us at hello@mulgaro.store - we’d love to hear from you.